FAQ / Troubleshoot

We Do Not Hide Anything. Pricing is directly on the Product page

Yes! All Discord Members get 15% Off. Please see the #predator-promo room on Discord

Lifetime License. You purchase once and get access to all future upgrades for free!

It only works on NinjaTrader for the time being.

Please watch this video to access member only roles

Please follow the steps in this video to learn how to activate your free trial.

Please see the drop down that applies to you. These steps should resolve most licensing problems.

Please see the drop down that applies to you. (Deactivate your trial and use the new key provided)

Works on one at a time but you can transfer anytime that you like. Automatic discounts applied at checkout for bulk or retunring customer purchases.

Please follow these troubleshooting steps.

Please follow steps in the video.

Very likely that the Strategy account and the account in the chart trader panel are not the same. Follow steps to ensure you have the correct account selected.

We just have to select the correct account when switching connections. Follow steps in video.

Ensure nothing else is taking up space in your chart trader panel. Follow these steps to reset it.

Please Follow these steps to help with chart lag

Upgrade to the latest version. Change to Light Mode or Adjust colors

Please refer to the user guide. There are explanations for most functions. Join Discord or use Contact Us form to ask questions.